7 Habits of Highly Effective Quality Assurance Contractors

Gary Pelton on Mar 30, 2016 9:32:32 AM

Installing a Custom Roll of FiberTite Roofing MembraneMost people have heard of Stephen Covey’s The Seven Habits of Highly Effective People. The book went viral in hard copy, and it truly remains a great book 23 years later. Covey’s seven habits are: be proactive, begin with the end in mind, first things first, think win-win, first seek to understand then understood, synergize, and sharpen the saw. While FiberTite contractors can surely benefit from implementing all seven of the habits, the most important is to sharpen the saw.

Steven Covey writes, "Suppose you come upon a man in the woods feverishly sawing down a tree. 'You look exhausted!' you exclaim. 'How long have you been at it?' 'Over five hours,' he replies, 'and I am beat. This is hard.' 'Maybe you could take a break for a few minutes an sharpen that saw. Then the work would go faster.' 'No time,' the man says emphatically. 'I’m too busy sawing.'"

The final habit is that of continuous improvement. Habit seven is focused around renewal, or taking the time to “sharpen the saw”. Covey says, “It surrounds all of the other habits and makes each one possible by preserving and enhancing your greatest asset – yourself.” Whatever your position is within your company, continuous improvement is less about teaching you what you do not know but more about reminding us what we know but just do not put into practice anymore.

Keeping your crew informed of changes to technical and installation information could be what stands between you and a successful roofing application. Several roofing consultants who perform initial product and system training have noticed a gap in ongoing training on those products and systems for the field personnel, namely, the personnel installing the roofs. In many cases, even management and estimators, such as field supervisors and roofing crew foremen, aren’t receiving the necessary updates to ensure compliant installation. The tendency is for office personnel to receive updated training and technical bulletins, but the information fails to be communicated to the field.

Not communicating updates could lead to the following issues:

  • Improper use of materials
  • Incorrect installations identified on the “punch list”
  • Endangering your crew or those around the work zone
  • Accelerated failure of the roofing system
  • Damaging the roofing system during installation

It is crucial that your field crew is updated with the latest manufacturer information to ensure the safety and performance of your crew, as well as the quality of installation of the roofing system.

FiberTite Contractor Quality Assurance Seminars are an ideal way to get your key field employees to sharpen the saw, continually improving their skills and knowledge, pursuing the perfect FiberTite installation.

For more information about FiberTite Roof Systems and the FiberTite Quality Assurance Training Seminars please call Seaman Corporation at 800-927-8578, extension 5933. Ask for Gary Pelton.

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